If your child has a problem that you cannot sort out, you can arrange to speak to the class teacher. If this doesn't resolve the problem you can speak to the school principal.
If you have a complaint about a teacher or about the school, the first step is usually to speak to the class teacher. Then, if the complaint is not resolved, speak to the school principal. The next step is to approach the chairperson of the school's board of management.
If you have exhausted the school's complaints procedure and are still not satisfied, you can appeal to the Ombudsman for Children.
If your complaint is about a teacher’s fitness to teach, you should first use the school’s complaints procedure. If you have exhausted this procedure and are not satisfied with the outcome, you can make a complaint to the Teaching Council.
The Department of Education and Skills has no legal powers to investigate individual complaints about schools or to instruct schools to follow a particular course of direction with regard to individual complaints. The Department provides information on the complaints procedure in primary school.