If you have questions about child and youth welfare, you will find ombudsman offices with individual advice in the federal states through the Association for the Promotion of the Federal Network Ombudschaft in Child and Youth Services e.V .: http://ombudschaft-jugendhilfe.de/initiativen
Consultation and Ombudsman Child and Youth Rights Hessen: https://www.ombudsstelle-kinderrechte-hessen.de/
In many federal states there are ombudsmen in the authorities, who uphold the rights of the citizens towards the public administration and advise and support them in all matters.