The Independent Patient Advice Germany (UPD), www.patientenberatung.de/ offers independent advice, information and support. The free offer of the UPD is aimed at all patients in Germany - regardless of whether they are legally, privately or not insured.
Consulting German: 0800 011 77 22 (toll free from all networks)
Mondays to Fridays from 8:00 to 22:00 and Saturdays from 8:00 to 18:00.
Consultation Turkish: 0800 011 77 23 (toll-free from all networks)
Mondays to Saturdays from 8am to 6pm.
Consultation Russian: 0800 011 77 24 (toll-free from all networks)
Mondays to Saturdays from 8am to 6pm.
Consultation Arabic: 0800 33 22 12 25 (toll-free from all networks)
Tuesdays from 11:00 to 13:00 and Thursdays from 17:00 to 19:00
For complaints are also available:
Krankenkassen: https://www.krankenkassen.de/gesetzliche-krankenkassen/beschwerde/
Kassenärztliche Vereinigung: www.kbv.de/html/432.php
Ärztekammern: http://www.bundesaerztekammer.de/service/adressen/landesaerztekammern/