In Wallonia/French-speaking Brussels: The Legal Department of ONE offers legal support for managing complaints. It takes care of any request based on the finding of noncompliance by the Office of its obligations towards users in the performance of its public service tasks (excluding formal remedies organized By specific regulations).
The Legal Department manages appeals, submits the file to the Board of Directors and ensures the follow-up of decisions. For more information: http://www.one.be/index.php?id=2411
In Flanders/Flemish-speaking Brussels Kind & Gezin will offer similar services. For more information: https://www.kindengezin.be/img/kind-en-gezin-english.pdf